Technical - Customer Success Manager - Modern Work & Security - German speaker (m/w/d)

Job number: 1594360

Overview

As a Customer Success Manager (CSM), you will be working with Direct Microsoft Customers across their Modern Work and Security solutions, serving as their main point of contact to help realize their current solution’s value and drive incremental value through new Security and Teams focused solution selling. As you help customers continue to modernize their workplace, your key objective is to serve as a trusted advisor to our direct customers as they overcome adoption challenges with their current solutions and ensure they continue to invest in new Modern Work and Security solutions.

This role can be based in Dublin, Ireland or in one of our seven locations across Germany.

As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale engine for our business-- this is where you come in.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Fluent in German
• Proven technical Pre-Sales experience is essential

Additional or Preferred Qualifications

• Influence Stakeholders and Decision Makers - Map business scenarios to technical solutions. Create cases for customer change/adoption and translating value propositions & solutions into business outcomes.
• Learning and readiness - Ability to learn and retain knowledge about individual products and business solutions quickly and accurately.
• Breakdown complex info - Ability to assess customers’ systems & processes and make practical recommendations that align with modern security practices and principles.

Technical

• Proven sales or customer success experience with technical pre-sales and/or technical consulting experience preferred

• Breadth of technical security experience and knowledge, with depth / Subject Matter Expertise in two or more of the following solutions: Modern Work Business Premium, Teams Phone, Threat protection, SIEM and Incident Response, Extended Detection and Response (XDR), Security Orchestration, Automation, and Response (SOAR), Security Operation Center Management, Identity and Access Management, Cloud Infrastructure, Cloud Security.

Responsibilities

• Customer Consumption – Increase customer consumption by delivering solutions that drive Modern Work Security incremental revenue, seat adds, and product usage. Mitigate customer churn by driving adoption of existing Modern Work Investments.
• Customer Technical Environment - Accelerate business value for customers/partners by developing an end-to-end customer consumption journey (e.g. technical, operational, organizational, and educational) that span IT teams, executives, and business units. Demonstrate verbally, in writing, and through live product demos how customers can capture value and envision their future with Microsoft’s technology.
• Trusted Advisor - Empower customers in their Microsoft Modern Work Security adoption journey, being hands on with them to envision and define a secure strategy and architecture, and to implement security controls aligned with Microsoft 365 and Azure Security workloads while ensuring operational health.
• Thought Leadership - Land the end-to-end Modern Work and Security value proposition (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, focusing on M365 Business Premium, Teams Calling, Threat Protection, Identity + Access Management and Cloud Security. Share insights and best practices.
• Insightful Listening – Uncover new use cases for consumption opportunities and drive intent for consumption by actively engagement with BDM and TDM. Prepare insights for management to understand market trends and drive the right business solution outcomes.
• Meet or Exceed Business Targets – Deliver and maintain monthly and quarterly forecasts to meet or exceed revenue and seat-based consumption targets. Execute disciplined portfolio management and pipeline hygiene. Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect